Skip to Content

Frequently Asked Questions

Find answers to the most common questions

Categories
All Questions General 3 Billing & Payments 3 Technical Support 10 Account & Security 2 Shipping & Returns 2

Please perform the following steps:
1. Open a command prompt as administrator.
2. Run Diskpart application by typing Diskpart in the command prompt.
3. In the “Diskpart” prompt, enter rescan command.
4. Then type in list disk and press Enter key to show all hard disk drive available.
5. Select the disk that contains the partition you want to remove. Normally, with just 1 hard disk, it will be disk 0. So the command will be: Select disk 0 Finish by Enter key.
6. Type list partition and press Enter key to show all available and created partition in the disk selected.
7. Select the partition that wanted to be deleted by using the following command, followed by Enter key: Select partition x Where x is the number of the recovery partition to be removed and unlocked its space. Be careful with the number of this partition, as wrong number may get data wipes off.
8. Finally, type in delete partition override and press Enter key.
Operating System
Was this helpful?

Import the attached registry entry.
Operating System
Was this helpful?

cscript.exe %windir%\system32\slmgr.vbs /ipk <key>
Cscript.exe %windir%\system32\slmgr.vbs /ato
Operating System
Was this helpful?

To add the local administrators in the User Rights assignments
1) Start>Run>gpedit.msc
2) Computer Configuration>Windows Settings>Security Settings>Local Policies>User Rights Assignments
3) Double click  on Back up files and directories and add the Administrators.
4) Double click  on Restore files and directories and add the Administrators.
5) Close  the window and reboot the machine.
6) Try to add the machine to the domain.

If  the issue persist, Reset the security database.

1) Open MMC
2) Add Security Configuration and Analysis tool
3) Right click Security Configuration and Analysis in the left pane
4) Select open database
5) In the new database, type in secnew.sdb, click ok.
6) Select setup defltbase.inf as the template to import from C:\Windows\inf, click ok.
7) Rightclick Security Configuration and Analysis in the left pane again
8) Select configure computer
9) Reboot the machine.
10) Try adding the machine to the domain.
Operating System
Was this helpful?

config system fortiguard set sdns-server-ip "208.91.112.220" set ddns-server-ip "173.243.138.225" end
Network
Was this helpful?

Please try the following steps:
1. You can try to perform a clean boot.
And try to run the following command to check the system files.
sfc /scannow
DISM /Online /Cleanup-Image /RestoreHealth
2. Try to check for updates, if you can install any security updates or related components, please install them to check. (Such as CoreMessaging.dll, or other components.)
3. Update Windows to the latest version
Operating System
Was this helpful?

  1. Right-click the Start button and choose Windows Terminal.
  2. Copy the command from below, paste it into Windows Terminal Window, and press enter.
    1. reg.exe add "HKCU\Software\Classes\CLSID\{86ca1aa0-34aa-4e8b-a509-50c905bae2a2}\InprocServer32" /f /ve

  3. Restart File Explorer or your computer for the changes to take effect.
  4. You would see the Legacy Right Click Context menu by default.
Operating System
Was this helpful?

Steps to Install .NET 3.5 from ISO (CLI)

1. Mount the Windows ISO

Right-click the ISO → Mount

It will appear as a drive (e.g., D:)

2. Run PowerShell as Administrator

3. Execute Command

Enable-WindowsOptionalFeature -Online -FeatureName NetFx3 -Source D:\sources\sxs -LimitAccess

🔁 Replace D: with your actual mounted ISO drive letter.

🔍 Explanation of Parameters

  • /Online → Targets the current OS   
  • /LimitAccess → Prevents Windows Update download
  • /Source → Local ISO path


Was this helpful?

Our service is designed for businesses of all sizes who want to streamline their operations. Whether you are a small startup or a large enterprise, we provide tools that adapt to your specific needs.

Key highlights:

  • Easy to set up — get started in minutes
  • Scalable — grows with your business
  • 24/7 support available on all plans
Was this helpful?

We accept the following payment methods:

  • Credit and debit cards (Visa, MasterCard, Amex)
  • Bank transfer (for annual plans)
  • PayPal

All payments are processed securely through our payment gateway. Your card details are never stored on our servers.

Billing
Was this helpful?

Yes! We provide a full RESTful API that allows you to integrate our platform with any third-party system.

The API supports:

  • JSON responses
  • OAuth 2.0 authentication
  • Webhooks for real-time events

Full API documentation is available at developer.ourplatform.com.

Technical
Was this helpful?

To reset your password, follow these steps:

  1. Go to the login page
  2. Click Forgot Password?
  3. Enter your registered email address
  4. Check your inbox for the reset link (valid for 24 hours)
  5. Click the link and set a new password

If you do not receive the email, please check your spam folder or contact our support team.

Account Security
Was this helpful?

Shipping times depend on your location:

  • Local (UAE): 1–2 business days
  • GCC countries: 3–5 business days
  • International: 7–14 business days

You will receive a tracking number via email once your order is dispatched.

Shipping
Was this helpful?

Yes! We offer a 14-day free trial with full access to all features — no credit card required.

At the end of your trial you can choose any of our paid plans or your account will simply expire with no charges.

Was this helpful?

Invoices are generated automatically after every successful payment and are sent to the email address on your account.

You can also download all past invoices from:

  1. Log in to your account
  2. Go to Settings → Billing
  3. Click Download Invoice next to any transaction
Billing
Was this helpful?

The platform is fully supported on the following browsers:

  • Google Chrome (recommended) — latest 2 versions
  • Mozilla Firefox — latest 2 versions
  • Microsoft Edge — latest 2 versions
  • Safari — version 14 and above

Internet Explorer is not supported.

Technical
Was this helpful?

Yes, we support two-factor authentication (2FA) via:

  • Authenticator apps (Google Authenticator, Authy)
  • SMS verification

To enable 2FA go to Settings → Security → Two-Factor Authentication and follow the setup wizard.

We strongly recommend enabling 2FA to protect your account.

Security
Was this helpful?

We offer a 30-day return policy on all eligible items.

To initiate a return:

  1. Log in to your account and go to Orders
  2. Select the order and click Request Return
  3. Choose the items and reason for return
  4. Print the prepaid return label and drop off the package

Refunds are processed within 5–7 business days after we receive the item.

Returns Shipping
Was this helpful?

The platform is currently available in the following languages:

  • English
  • Arabic
  • French
  • Spanish
  • German

More languages are added regularly based on user demand.

Was this helpful?

Yes, you can cancel your subscription at any time from your account settings. There are no long-term contracts or cancellation fees.

When you cancel:

  • Your account remains active until the end of the current billing period
  • You will not be charged again
  • Your data is retained for 30 days after cancellation
Billing
Was this helpful?