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Frequently Asked Questions

Find answers to the most common questions

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All Questions General 3 Billing & Payments 3 Technical Support 10 Account & Security 2 Shipping & Returns 2

To reset your password, follow these steps:

  1. Go to the login page
  2. Click Forgot Password?
  3. Enter your registered email address
  4. Check your inbox for the reset link (valid for 24 hours)
  5. Click the link and set a new password

If you do not receive the email, please check your spam folder or contact our support team.

Account Security
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Yes, we support two-factor authentication (2FA) via:

  • Authenticator apps (Google Authenticator, Authy)
  • SMS verification

To enable 2FA go to Settings → Security → Two-Factor Authentication and follow the setup wizard.

We strongly recommend enabling 2FA to protect your account.

Security
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